Refund & Exchange Policy


  • Worried about purchasing online? Not a problem‚Ķ. At Pandora Furnitures, we are so confident that our Furnitures is of an exceptional quality and value that we offer a 100% money back guarantee within 30 days of purchase of any item in our range.
  • So, ordering is risk free. Simply return the items in the condition that you received them and we will gladly refund your item.

Contact us on 03 9390 5237 or email:

Returns due to faulty products:

  • Our policy lasts 90 days. If 90 days have gone by since your purchase, & you are not happy with our products just return it back and we will immediately process you a 100% refund or exchange.
  • ¬†Returns & Refund: Product may be returned for any reason within 30 days of original purchase. In order to request a refund, contact full refund including postage for faulty or damaged products as per consumer law
  • To be eligible for a return, your item must be unused and in the same condition not damaged or broken that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable):

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a week.

Shipping Returns:

  • To return your product, you should return your product to: Office -101-109 pecks road Sydenham Vic 3037.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.